Product Return

Not happy with the product received?

Don't worry.
At Shrayathi.com, you can return an item delivered to you within 7 days from the date of delivery. All you have to do is take three pictures of the delivered item and one clear picture of the courier slip in which the item arrived and send it to our Return support Whatsapp number +91 62 3575 1111 and our team shall revert you back in 2 working days. Customer are required to send the images within to avoid rejection of returns.

FAQ

Q. My Message is not read yet. Should I send the details again?

Ans. No. If you have sent the details already, please wait for our team to respond. Our team shall revert to your request usually within 2 working days.

Q. Will someone come and collect the product from me?

Ans. We shall be arranging pickup from your location using our courier partners. If they have pickup service at your location, someone will come to your location and take back the item that you need to return. However, if your location is not serviceable by our courier partner, customer shall have to ship the item back to the address of the vendor which shall be provided by our support.

Q. The item was delivered at my home, so they shall come and pickup from my home no?

Ans. Not necessarily. Delivery and pickup are different services and all deliverable pincode does not necessarily be pickup serviceable.

Q. Is shipping charges refundable?

Ans. On successful return of an item, the original shipping charges are refundable. However return shipping charges should be borne by the customer unless notified otherwise.

 Q. I payed using Cash on Delivery. Will I get Cash on return?

Ans. No. Refund for cash on delivery shall be made through your bank account only via NEFT or UPI transfers. You shall have to provide the details through the same Whatsapp itself.

Q. How long shall it take to get the refund?

Ans. Refunds for pickup provided by us shall be made within 7 working days from the date of pickup. Refunds for item shipped by customer to the vendor address shall be made in 7 working days from the date the item is delivered at the vendor location.

 

Still having doubts? Call our return team at +916235751111 ( Mon- Sat 10 am to 6pm) 

Read about our shipping and refund policy here